Contact us
Personalized customer service
We provide high-quality, affordable plans to our Medicare members.
If you have a question or concern about your Medicare plan, we’ll connect you with a friendly, knowledgeable member of our team. Please choose the option that best fits your situation:
Prospective members
Speak with a licensed HAP Medicare sales representative at (800) 868-9885 (TTY: 711). Our team members can take your call during the following times:
- 8 a.m. to 8 p.m., seven days a week (Oct. 1 – March 31)
- 8 a.m. to 8 p.m., Monday through Friday (April 1 - Sept. 30)
At all other times, you can access our interactive voice recording system at the same number and leave your name and phone number. We’ll return your call the next business day. Please don’t share personal health information when you leave your message.
Current members
Call the customer service department for your plan:
- HAP Medicare Connect (HMO): (800) 801-1770 (TTY: 711)
- HAP Senior Plus Henry Ford Tiered Access (HMO): (800) 801-1770 (TTY: 711)
- HAP Medicare Medical Access (HMO): (800) 801-1770 (TTY: 711)
- HAP Senior Plus® (HMO-POS): (800) 801-1770 (TTY: 711)
- HAP Medicare Connect (HMO): (800) 801-1770 (TTY: 711)
- HAP Medicare Explore (PPO): (888) 658-2536 (TTY: 711)
- HAP Senior Plus® (PPO): (888) 658-2536 (TTY: 711)
- HAP Medicare Complete Duals (HMO D-SNP): (800) 848-4844 (TTY: 711)
Our team members can take your call during the following times:
- 8 a.m. to 8 p.m., seven days a week (Oct. 1 – March 31)
- 8 a.m. to 8 p.m., Monday through Friday (April 1 - Sept. 30)
- Alliance Medicare Supplement: (800) 873-7526 (TTY: 711),
8 a.m. to 8 p.m., Monday-Friday
At all other times, you can access our Interactive Voice Recording system at the same number and leave your name and phone number. We’ll return your call the next business day.
Contact us if you need additional information, including:
- How we control the use of services and costs
- The number of appeals and grievances filed by our members
- A summary of how we pay our doctors
Attn: Medicare
1414 E. Maple Rd.
Troy, MI 48083
Compliance hotline
(877) 746-2501 (TTY: 711)
