How to use your HAP plan and its benefits
Welcome to HAP - a message from CEO Dr. Michael Genord
Whether you are new to HAP or recently changed plans, HAP is here to help. Follow these simple steps to get started.
Register for your hap.org account
You’ll receive your HAP ID card within two weeks of your enrollment. You can then use your ID number to create a hap.org account.
Once you log in, you can:
- See deductible and out of pocket costs
- Review benefits
- Check the status of claims, referrals and authorizations
- Send secure messages to customer service
Be sure to download the HAP app! From the app, you can:
- view your ID cards
- find a doctor or hospital
- view plan and benefit information
- view your claims
You can download these apps in Apple's app store of Google's Play app store.
Review your medical and pharmacy coverage
You can find your personalized medical and pharmacy benefits by clicking on ‘My benefits’ in your hap.org account.
For additional information, you can reference:
- Your Evidence of Coverage for a comprehensive look at your plan details
- The Medicare drug formulary for a list of covered prescription drugs
You can have your prescriptions delivered to your door. Here's how to get started:
- Ask your doctor to prescribe a 90-day supply of your medication.
- Register for a mail-order prescription delivery on Pharmacy Advantage’s website or call (800) 456-2112.
- You can refill or renew your prescriptions online or on the phone. Prescriptions are delivered within 7 to 10 working days. Allow enough time so you don’t run out of medication.
Schedule your annual well-visit with your primary care doctor
Your primary care provider (PCP), will provide your preventive and general care, keep track of your medical history and help you choose a specialist when you need one. Now that you have a new Medicare plan, it’s a great time to schedule your annual well-visit with your doctor.
You can verify that your PCP is correct, and select a new one if necessary, in your hap.org account or by calling customer service. While PPO members are not required to have a PCP, we encourage all members to build a relationship with a primary care physician.
You can also:
- Find other doctors, specialists and facilities that accept your HAP plan
- Search for participating pharmacies
Log in to your hap.org account for a personalized ‘Find a Doctor’ search based on your plan.
Get rewarded for healthy behavior
We created HAP Healthy Living Rewards Program for Medicare members to help keep you healthy. Register for the program and earn rewards for getting tests and services you’re (probably) already planning on.
How it works: Each quarter, we’ll track your rewards automatically by looking at the claims sent in. Then, we’ll mail you a voucher for the value of the rewards earned, which is redeemable for your choice of a gift card from national retailers.
Travel benefits that go where you go
Travel emergencies can happen any place, anytime. When they do, HAP and Assist America are there to help. When traveling 100 miles or more away from home or in another country (for no more than 90 days in a row), Assist America will arrange and pay for all services it provides. Rest assured, global emergency travel services are easy to access during your vacations and business travel – anywhere in the world. Assistance includes a wide range of travel emergencies at no extra cost. Assist America also offers HAP members identity theft protection.
Before you travel, you must set up your Assist America account. Follow these easy steps:
- Log into your hap.org account to find your HAP reference number. It is also listed on the Assist America ID card in your welcome kit. You'll need to provide this to Assist America.
- Download the Assist America app and type in the secure code now -- before you need it.
If you need services while traveling, you can:
Call toll-free (800) 872-1414 within the U.S. or (609) 334-0807 collect outside of the U.S., or send a text to 609-334-0807, or send an email to medservices@assistamerica.com.
