Member resources
Access the many benefits and services that come with your membership
To get the most out of your health plan, and for access to member-exclusive resources, please log in or register to access your online member account where you can:
- Access a doctor at home 24/7 through our telehealth services program
- Print your ID card or download it to your phone
- Look up a prescription drug on our list of covered drugs
- Pay your premium bill online
- Search medical cost estimates and compare treatment costs with our Health Care Cost Estimator tool
- Send our Customer Service team a secure message
- Search our list of doctors and hospitals
- Sign up to receive your Explanation of Benefits Statements (EOBs) electronically
We want to make sure you have every available resource at your fingertips. Whether you just got your ID card or have been with us for years, you’ll find information you need below.
This guide will tell you how to find information, get services and manage your HAP account and payments.
Learn details about your plan specifics in the Member Annual Notification booklet.
HAP makes it convenient to pay for your plan, as well as choose or change payment options, all online.
Click here to request the medical criteria form for your procedure or service.
How else can we help?
I want to:
- Access valuable member-exclusive discounts
- Get help with prescription coverage information
- Understand how to read an EOB
- Learn about referrals and authorizations
- Understand bill payment options
Health and wellness resources built for you
We believe you deserve every advantage possible to keep yourself healthy. That's why we offer programs, services and benefits like:
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Care management program
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Health and weight management services
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Additional health and wellness resources
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Preventive Services
Chronic and complex conditions can need many health care providers, prescriptions, appointments and treatments. Our innovative care management program is a collaborative way of helping members manage a chronic condition and their long-term health by providing support to reach their goals.
We give our members the tools and programs they need to take control of their health.
iStrive® for Better Health
Your digital wellness experience at HAP starts with iStrive for Better Health®, an online health assessment tool. With iStrive, you can create a customized plan and access strategies designed by health care professionals to help you make healthy choices, overcome obstacles and achieve your goals. Log in to access iStrive today.
Learn more about iStrive.
Maternity services programs
Trying to lose weight? Or planning a family or already expecting? We’ll help you get the most from your health plan and stay healthy with women’s health programs like our comprehensive maternity services program.
Learn more about maternity services program.
- Wellness-related discounts through our HAP Member Discounts program on things like gym memberships and weight loss programs
- Our Health Care Cost Estimator tool the allows members to get an estimate of what a procedure or service might cost them based on the doctor or facility
- Our telehealth services program, which gives members 24/7 access to a doctor using their computer, tablet or smartphone
Most plans cover in-network preventive care at no cost to you. Preventive care is an important part of staying healthy. Members are covered for a wide range of routine preventive services, including annual well checkups, breast cancer screenings, immunizations and more.