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Nationwide and worldwide coverage

Emergency and urgent care at home and around the world

Emergency services

Whenever an emergency situation arises like a broken bone, chest pain, difficulty breathing or a severe burn, HAP members are covered at any emergency room, anywhere in the world.

Getting help when you travel

Your health plan covers urgent and emergency care worldwide. But if you ever need additional help while traveling more than 100 miles away from your home, one call can connect you to our partner Assist America. They provide 24/7 global emergency services such as prescription assistance, medical evacuation and more.

  • Assist America's team of doctors, nurses and other medically trained staff will stay in touch with the doctor treating you and track your care, passing on details to your family (if allowed by law)
  • Hospital admission support and care coordination in other countries
  • Lost luggage and document support working with airlines to find and return lost bags, and also helping with lost passports and other records
  • Pre-trip information at the Assist America website, where you can review country profiles, visa and immunization rules and safety alerts
  • Translator and legal help like suggesting legal counsel or a translator in any country

Identity theft protection

Our partnership with Assist America brings you peace of mind with free identity theft protection, which includes safe, continuous monitoring of:

  • Credit card and document registration with lost and stolen recovery assistance by phone
  • Online credit and debit card usage when you register your cards
  • 24/7 identity fraud support to help restore your personal information