Member resources

Information on getting started, prescription coverage, discounts and more for HAP members

To get the most out of your health plan, and for access to member-exclusive resources, please log in or register to your online member account to enjoy benefits such as:

Access a doctor at home 24/7 through our telehealth services program
Get information specific to your employer’s group plan
Print your ID card or download it to your phone
Look up a prescription drug on our list of covered drugs
Search medical cost estimates and compare treatment costs with our Health Care Cost Estimator tool
Send our Customer Service team a secure message
Search our list of doctors and hospitals
Sign up to receive your Explanation of Benefits Statements, or EOBs, electronically

Health plan terminology

This short video explains benefits, deductibles, copays, coinsurance and out-of-pocket maximums so you can make the right decisions. (Video, 3:15)

Open video transcript

How else can we help?

I want to:

Access valuable member-exclusive discounts
Get help with prescription coverage information
Understand how to read an EOB
Learn about referrals and authorizations
Learn more about our health and wellness programs.
Request the medical criteria form for your procedure or service.

Care management program
This comprehensive program helps members manage a chronic condition and their long-term health by providing support to reach their goals. Our innovative care management program is a collaborative way of:

Assessment

Planning

Assistance with health care concerns and barriers to care

Care coordination

Member education

Evaluation and advocacy for options and services to meet your comprehensive health to promote:

Patient safety

Quality of care

Cost-effective outcomes

This program helps you understand your conditions and learn to manage them. Learn more about our Care Management Program.
Health and weight management services

We give our members the tools and programs they need to take control of their health.

iStrive® for Better Health

Your digital wellness experience at HAP starts with iStrive for Better Health®, an online health assessment tool. With iStrive, you can create a customized plan and access strategies designed by health care professionals to help you make healthy choices, overcome obstacles and achieve your goals. Learn more about iStrive.

If you’re already a HAP member, log in to access iStrive today.
Additional health and wellness resources
Save on costs through our HAP Member Discounts program on things like gym memberships and weight loss programs

Our telehealth services program, which gives members 24/7 access to a doctor using their computer, tablet or smartphone

Our Health Care Cost Estimator tool the allows members to get an estimate of what a procedure or service might cost them based on the doctor or facility
Preventive services