Telehealth Services

Pivotal is a new employer-sponsored health plan, created in collaboration with HAP and Henry Ford Health. It offers: 

• High-quality health care, close to home. 
• Innovative virtual visits with $0 copay. 
• Increased electronic capabilities. 
• Personalized attention and one phone number for all service needs. 

Important information about virtual care through Pivotal: 

• Pivotal providers: $0 copay for virtual care. Not all providers in the Pivotal network offer virtual care services and not all services can be performed virtually. 
• For Pivotal members seeking virtual care outside of HFHS, call your doctor to ask if they have virtual capabilities. The concierge line may be able to help. Cost share is $0 if the doctor is IN the Pivotal Network. 
• While traveling outside the state of Michigan, Pivotal members can take advantage of HAP’s contracted rate with Amwell to provide urgent telehealth services. 

Pivotal members: learn quick tips on how to use HFH virtual care.

• Video Visits On Demand: This is a convenient, secure way to video chat with a HFHS doctor using your computer, laptop, tablet or smartphone. Learn more here.
• Scheduled Video Visits: Want to talk with your doctor about a health issue? Need a follow-up visit with your heart doctor? Looking to get a consult from a specialist? Struggling with depression and need to talk with your therapist? All of this and more can be done through a Scheduled Video Visit. Learn more here.
• E-Visits: Tell your doctor your symptoms through a MyChart E-Visit. Just like email, an E-Visit with your doctor is quick and easy. Learn more here.