Welcome Serra Automotive employees
HAP puts the keys to your health in your hands
When you are with HAP, you are with family. We are here, with award-winning customer service and support, to help you navigate through your health journey. We listen, and we care.
We collaborate with doctors and hospitals to continually improve the coordination of your care and cut your costs. Wherever you are, HAP is there to help.
See how HAP supports your health every day
- You always know your out-of-pocket costs
- Care coordination when you’re dealing with multiple health issues
- Worldwide health care coverage is available for medical emergencies, accidental injuries and urgent care
- Exceptional customer service representatives to answer questions by phone, online or in-person supporting you throughout your journey
- We offer fitness programs to give you access to gym locations across the country
- Get 24/7 access to your health plan by logging into your member account and search for a doctor, access, print and order ID cards, view health reminders, benefits and your Explanation of Benefits and send and receive secure messages with customer service
- We provide our members with additional emergency travel assistance, including services for lost luggage, eyeglasses, travel documents, hospitalization, emergency evacuation and more
- We give our members the opportunity to speak to licensed and board-certified doctors, who are available 24/7 for live, online visits via mobile phone, tablet or computer to treat non emergency illnesses
- Our HAP App provides access to the HAP ID card of everyone on your plan, as well as plan, benefit and claim information, form the convenience of your mobile device